Branch Services Cash Officer_松江分行
Citigroup Inc
Taipei, TPE, TWN
32天前

Description

  • Supervise daily process comply with OP&P DCFC RCSA.
  • Manage the branch to achieve KPI with respect to customer waiting time, productivity, accuracy, customer service quality, leads referral, ATM availability.
  • Support branch manager and sales for revenue growth.
  • Achieve satisfactory audit rating
  • Support FTE and expense controls
  • Support branch manager to achieve branch’s best benefit while comply with control requirement.
  • Handle Customer complaints and continuously enhance customer satisfaction to achieve CSLM target.
  • Coach and provide feedback to staff, receive feedback from staff.
  • Qualifications

  • Banking experience
  • Familiar with branch operations
  • Good communication & English fluency in both spoken and handwriting.
  • Customer service experience
  • Qualifications 銀行內部控制人員 信託業務人員
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