Field Service Engineer II
Thermo Fisher Scientific
Taipei
9天前

Job Description :

  • Provide onsite scheduled preventative maintenance and repairs for instruments in Taiwan and outside these areas as required.
  • Undertake product installation and operator training onsite in SEA
  • Provide training and technical advice on instrument use, both in person and by telephone.
  • Proactively resolve difficult repairs by using LSG Service Escalation process and liaising with Service Specialists in the region or globally.
  • Proactively manage personal stock of spare parts and complete paperwork in a timely manner.
  • Provide an important link between customers and LSG Sales and Marketing teams.
  • Discuss LSG Service Products with customers, and provide leads to SEA Service Sales Rep or Service Manager as they arise.
  • Experience with Microarray Instrumentation is a plus
  • Other duties as may be reasonably required from time to time
  • Education / Experience Requirements :

  • At least ONE of the following : Bachelor Degree or higher in Electronic Engineering, Biomedical or similar.
  • Minimum 3 years experience as a Service Engineer in the science industry.

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