Job title : Engineer Field Service I
The Sales and Service Division (SSD) of FEI is charged with selling and servicing FEI products in geographical territories worldwide.
The SSD Organization serves as the primary FEI contact to both potential customers and current customers alike, providing a range of value-
added products and services and maintaining the highest levels of customer satisfaction.
The Field Service Engineer is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.
Investigates and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Conducts on-site installations of the full range of FEI systems and their associated options.
Responsibilities and deliverables include :
Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various FEI system documentation
Provide input for various reports including identifying and isolating unique problems with system
Act as a subject expert and resource for training
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
The successful candidate will possess the following combination of education and experience :
Typically requires a University degree or equivalent experience in electronic system troubleshooting
Typically requires 0-4 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
Experience troubleshooting and repairing ultra high vacuum and high voltage systems is highly desired.
Ability to deal effectively with customers
Excellent interpersonal communication skills
Proven ability to troubleshooting complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics