General Purpose :
Ensure customer experience is at world class level.
Liaison between Corsair direct accounts inquiries and headquarters for extended support needs.
Ensure all efforts are expended to meet / exceed customer product delivery expectations.
Position Summary, Responsibilities and Expectations :
Act as a first point of contact for customer inquiries via e-mail, phone, CRM, and Live Chat.
Maintain company 24 hour SLA for all customer inquiries.
Guide customer or consumers through warranty fulfillment process.
Effectively communicate and execute Corsair’s Limited Warranty Policy.
Manage daily backlog for customer replacement and Webstore orders.
RMA receipt discrepancy resolution for worldwide receiving HUBs.
Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.
Maintain professional internal and external relationships that meet Corsair’s core values
Aptitude and interest in constantly seeking ways to improve the customer experience
Essential Skills and Experience :
BA / BS preferred, or combination of education & work experience
Language skills : Fluent in English. Bilingual a plus.
Minimum 2 years experience in a multicontact (phone, email, CRM, live chat) Customer Service role
Exceptional written and verbal communication skills
Ability to multitask and close inquiries fast and efficiently
Proven ability to research and resolve problems
Ability to work under pressure and to deadlines
Possess the ability to work independently and as a team
Night shift and need to work during weekend
Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skillset)
Ability to type at least 55 WPM.