Customer Service Representative
Corsair Memory
TPE
35天前

General Purpose :

  • Ensure customer experience is at world class level.
  • Liaison between Corsair direct accounts inquiries and headquarters for extended support needs.
  • Ensure all efforts are expended to meet / exceed customer product delivery expectations.
  • Position Summary, Responsibilities and Expectations :

  • Act as a first point of contact for customer inquiries via e-mail, phone, CRM, and Live Chat.
  • Maintain company 24 hour SLA for all customer inquiries.
  • Guide customer or consumers through warranty fulfillment process.
  • Effectively communicate and execute Corsair’s Limited Warranty Policy.
  • Manage daily backlog for customer replacement and Webstore orders.
  • RMA receipt discrepancy resolution for worldwide receiving HUBs.
  • Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.
  • Maintain professional internal and external relationships that meet Corsair’s core values
  • Aptitude and interest in constantly seeking ways to improve the customer experience
  • Essential Skills and Experience :

  • BA / BS preferred, or combination of education & work experience
  • Language skills : Fluent in English. Bilingual a plus.
  • Minimum 2 years experience in a multicontact (phone, email, CRM, live chat) Customer Service role
  • Exceptional written and verbal communication skills
  • Ability to multitask and close inquiries fast and efficiently
  • Proven ability to research and resolve problems
  • Ability to work under pressure and to deadlines
  • Possess the ability to work independently and as a team
  • Night shift and need to work during weekend
  • Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skillset)
  • Ability to type at least 55 WPM.
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