Digital/System Lead_數位金融產品經理
Citigroup Inc
Taipei, TPE, TWN


System for Interest and Fees

  • Take lead of logic testing, issue solving & ongoing monitoring on Cards system, which includes Interest, Min Due, Payment Hierarchy, Fee, etc.
  • key important Be responsible for regulator contact window, include JCIC etc.

  • In charge of periodic review of Cards and Loan interest / fees and regulatory changes on Interest calculation, APR, min due calculation, fee charges (Including late fees, foreign transaction fees and etc.
  • UAT planning and execution for system changes / enhancement

  • Ownership of Cards statement. Includes ensuring correctness of interest, fee and reward point display. Optimization of marketing banners.
  • Compliance
  • 3rd party engagement to work with KPMG on auditing samplings and case reviews for both periodical reviews and system enhancement reviews
  • Audit documentation preparation
  • Customer handling with Phone banking - day to day trouble shooting including providing logic for complex interest calculation customer queries.
  • Digital marketing for Cards Portfolio

  • Optimizing Digital targeting strategy. Maximizing usage of customized banners on Citi sites
  • Launch digital channels / Enhance existing digital process to drive digital installment volumes.
  • Drive e-statement reengineering project to level up statement capability.
  • Launch / Promote Cards Activation via digital channels
  • Drive Card balance inquiry digitally vs traditional phone banking
  • Work with Digital banking to switch on the push notifications service / creative viable alternatives to SMS for marketing communication and targeted product-related communication
  • Lead targeting strategy & end-to-end execution of CLI ( Credit Line Increase ) & Revolver Usage program
  • Ownership of Utility & micro payment. Strengthen customer loyalty through onboarding Citi to all 3rd payment platforms, new digital payment mechanism in Taiwan market.
  • Qualifications

  • 8 years + work experience
  • Knowledge of cards systems
  • Strong ownership of P&L by improving process, solving problems & new initiated projects.
  • Strong communication among local team, cross function departments, regional Teams & Regulators.
  • Detailed engagement with the team on day to day activities
  • Should be a motivating team leader
  • 申請
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