Citiphone Process Risk and Control Team Leader_電話理財服務中心主管
Citigroup Inc
Taipei, Taiwan


  • Familiar with the professional knowledge required for the job, computer operation and understanding of the company's policy and operating procedures and company rules
  • To assist and provide employees with the required professional knowledge and problem solving skills
  • Help integrate and enhance process automation
  • Assist and deal with the problem that team member can not solve immediately and coordinate with Dept. Head of other department
  • For internal operating procedures to deal with problems and risk control, to meet service targets
  • Lead staff / contract staff and control the correctness of their operations and take into account the cost of the department
  • Department MCA / Self-Assessment / Compliance Assessment implementation and departmental risk control
  • Sign the work order and approve the input transaction
  • Sufficient knowledge and efficient management of members
  • Communication and coordination with relevant departments
  • Maintain departmental safety, understand the relevant laws and regulations required for work, bank regulations; communicate and implement
  • Set the goal of process management in line with standardization and to achieve the goal
  • In the event of a major incident, timely reaction and provide analysis of recommendations
  • To ensure the correctness of crew members, full-service quality management
  • Implement and communicate relevant policies and regulations of the Company to ensure that the operation of the department complies with the Company's rules, objectives and best interests
  • Incentive team morale; encourage staff exchange of views
  • To help employees personal career planning
  • Represent Dept. Head position
  • Writing Inter-departmental Job Descriptions (OP & P)
  • Assessment of new training model assessment, to maintain the training process
  • Qualifications

  • Familiar with Bank & Cards products & process
  • Responsible for the work required for the professional knowledge and familiar with the department Operation operational processes
  • Familiar with MS-Office software
  • System operation (related to the operation system)
  • Leadership and management of the road, make good use of the system to do scientific management
  • Staff selection skills and training skills
  • Assessment & evaluation ability
  • Develop system test plan capability
  • With cross department communication and coordination capabilities to improve the process conbtrol & efficiency, coordinated problem solving and prevent the next occurrence
  • Existing policies and process improvement capabilities
  • With departmental risk control / cost considerations
  • Ability to develop and direct employee cross-departmental workflow instructions
  • Develop department SOP / SAP / DCFC process and execution ability
  • Job Category

    Operations Customer Service


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