Main Tasks & Responsibilities :
Ensure Roche Diagnostic Ltd (Taiwan) is providing satisfactory customer and technical service standard.
Lead, motivate and develop the team
Develop and execute strategies covering effective management of operation process, service KPI and projects.
Management on Spare-parts CDI, MTRV, yearly PM Scheduling, Job Assignment, Staff Training, installation base, performance report and Customer Satisfaction
Achieve assigned target for Sales of Service Contracts.
Coordinates problem resolution with colleagues from other department for satisfactory service standard
Compiles problems statistics for analysis to determine trends affecting future design, production, service, maintenance processes, and recommends modifications to eliminate future problems.
Maintain compliance with company and regulatory requirements relating to complaint handling by working closely with operational teams to ensure effective communication is upheld with our customer through to resolution of their matters.
Ensure accurate records of all customer complaints by ensure good utilizing of company reporting tools.
Assists the management of distributors’ service standard
Who We Are
A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-
threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
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