General Purpose :
Handles all customer inquiries in the best interest of the consumer and Corsair.
Position Summary, Responsibilities and Expectations :
Contribute to the development and maintenance of internal training documents and customer help center through the use of knowledge base articles.
Act as a first point of contact for consumer inquiries via phone, CRM, and Live Chat.
Effectively communicate and execute Corsair’s Limited Warranty Policy.
Manage daily backlog for consumer replacement and Web store orders.
RMA receipt discrepancy resolution for worldwide receiving HUBs.
Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.
Maintain professional internal and external relationships that meet Corsair’s core values
Aptitude and interest in constantly seeking ways to improve the customer experience
Essential Skills and Experience :
BA / BS preferred, or combination of education & work experience
Language skills : Fluent in English. Bilingual a plus.
Minimum 2 years experience in a multi contact (phone, email, CRM, live chat) Customer Service role
Exceptional written and verbal communication skills
Ability to multitask and close inquiries fast and efficiently
Proven ability to research and resolve problems
Ability to work under pressure and to deadlines
Possess the ability to work independently and as a team
Exhibit strong organizational skills
Ability to prioritize and demonstrate attention to detail and accuracy in order processing
Enthusiastic and dependable
Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skill set)
Ability to type at least 55 WPM.
Experience with Oracle, Sales force a BIG plus
Reporting to this position :
N / A