Posting Date Nov 26, 2018
Job Number 180039AX
Job Category Rooms and Guest Services Operations
Location W Taipei, Taipei, Taipei VIEW ON MAP
Position Type Non-Management / Hourly
Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.
Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.
W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Purpose of Role
Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters (24 / 7).
Aiming to maximise guest interaction while minimising time spent away’ from the guest. Create WOWs for our guests by attending to their needs and performing our Whatever / Whenever service promise during all guest interactions.
Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Meet Loyalty Enrolment and GV Targets consistently.
Interact with, and constantly create WOWs for our guests during all encounters.
Accurately follow all Welcome Desk HIDs, including Check In, Check Out,
currency handling etc. to ensure the highest levels of accuracy, efficiency and
Be proficient in OPERA, Go Concierge and be able to log requests into the
FCS Guest Tracking System.
Keep the welcome desk in good order of repair and cleanliness.
Correctly update guest profiles and preferences and ensure that any previous
preferences are being recapped to, and recognised with guests.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.