Customer Supply Chain Specialist
8 San Chong Rd), Taipei

NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better and safer.

As the world leader in secure connectivity solutions for embedded applications, we are driving innovation in the secure connected vehicle, end-

to-end security & privacy and smart connected solutions markets.


In this exciting position, your responsibilities include amongst others :

  • Collaborate on forecasting activities
  • Coordinate Allocation / demand
  • Ensure to have Logistics contacts in place and act accordingly
  • Develop, change and implement strategies to best meet customer demands. This may include strategies and processes like collaborative forecasting, consignment-
  • and JIT programs, or other methods.

  • Approved part number, label and marking topics, etc.
  • Pro-active order coverage tracking against award / FC, and pursue the customer for increased order coverage where gaps exist compared to lead-
  • time, forecast or contract data

  • Drive NXP activities to provide benchmark levels of supply assurance by understanding customer demands, NXP supply capabilities, and coordinating activities to meet customer demands and communicate accurate status to customers, including regular production, new products, and end of life.
  • Effectively lead cross functional activities to resolve customer issues. Requires coordination and communication among teams across customer, sales, business units, and other supply chain functions
  • Escalation step for resolve customer complaints, returns and invoice query requirements by clarifying customer's complaints
  • Analyze service performance from logistics data, NPS and customer KPIs and other customer feedbacks. Define and implement continuous improvement actions and make them visible to the Team.
  • Oversees SCM aspects of customer scorecard performance and drive corrective actions if required in close alignment with Account Team, business unit, and other supply chain functions
  • Develop and present supply chain performance, process improvements, and strategies to NXP and customer leadership.
  • Support co-operative analysis of customer information to strategically monitor sales expectations; in alignment with Account Team / Sales Operations
  • NXPis an Equal Opportunity / Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, marital status, status as a disabled veteran and / or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law.

    In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.

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