IT Support Specialist Tier 2
Summit Partners, L.P
HsinChu, TW

req474 Taiwan - Hsinchu )

Headquartered in Lowell, Massachusetts, MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, Asia and Australia.

In addition, MACOM offers foundry services that represents a key core competency within our business. The foundry provides access to, and control of our broad range of proprietary technologies in an asset light, cost effective structure.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors.

Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

Our global organization of skilled engineers is driven every day to solve the world’s most demanding wireless and wireline application challenges.

We’re proud of our more than sixty years’ of hands-on experience designing and building analog semiconductor technology across the RF to Light spectrum.

IT Support Specialist Tier 2

Roles and Responsibilities :

  • Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
  • Escalate issues to Tier 3 as needed
  • Build, maintain and deploy end user system images on devices
  • Manage all work in service desk ticketing system
  • Provide remote support for US & International offices
  • Perform all work according to defined process while keeping pace with fast business growth
  • Assist in developing and documenting improvements to current processes
  • Conduct one on one and small group training to end users on supported technologies
  • Assist in the ordering, receiving, storage, deployment and retirement of PC assets
  • Work with third party vendors to augment the functions of Internal IT
  • Travel periodically to company locations
  • Job Qualifications :

  • Great interpersonal & customer service skills, and a good team player
  • 2+ years related IT Support experience
  • 3+ years of IT related experience
  • Windows 7 troubleshooting
  • One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
  • Good analytical problem solving skills to isolate and resolve problems
  • Experience working from a help desk management system
  • Able to lift and palletize heavy equipment. (PC's, monitors, and printers)
  • Strong verbal and written communication skills
  • Ability to work independently and in teams reaching high levels of productivity
  • Comfortable switching quickly between tasks
  • Demonstrates strong work ethic
  • Other Special Skills :
  • Office 365 experience
  • iPhone & Android OS config & troubleshooting
  • Windows 10 troubleshooting
  • Macintosh support
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