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Fortinet (NASDAQ : FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe.
The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure.
They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments -
be it virtualized / cloud or physical. More than 210,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands.
Learn more at , the or .
City Taipei Country Taiwan TW Title Manager, Information Systems - Taipei Req # APGA240 Functional Area General Administration Position Overview Job Description
Work collaboratively with IT members in APAC region
Provide IT infrastructure and helpdesk support for Taiwan offices including managing and maintaining servers, networks and firewalls.
Provide daily end user support including email, IP phones, user accounts, printing, applications, etc.
Install, maintain and upgrade workstation hardware, software, and major operating systems
Analyze complex technical issues and provide clear, concise and comprehensive resolutions
Responds to end-user tickets and requests within business defined service level agreements
Negotiate with service providers
Minimum 10 years of experience with Information Technology
3+ years of progressive IT leadership experience (IT Lead or Manager Role)
3+ years of networking experience (Firewall, LANs, WANs, Wireless, DNS, DHCP, VPNs, etc)
Administration and user support experience for Windows AD, Windows, Mac, Linux, MS Office
Team / results oriented, flexible, proactive, self-starter
Patience personality with strong communication and interpersonal skills, both written and verbal
Strong analytical skills, with the ability to work in a fast-paced environment
Good English speaking and writing skills
Experience in Oracle user support and VMWare is a plus