Customer Service Officer
Arrow Systems Integration, Inc.
Zhonghe Dist., New Taipei City

Job Description : Principal Accountabilities

Principal Accountabilities

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.

Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff.

  • Responsible for the Order to Invoice Process including but not limited to : Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles;
  • managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-

    Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

    Support sales team with direct customer contact within Planned Demand and Quality

    通過點擊“繼續”,我允許neuvo同意處理我的數據並向我發送電子郵件提醒,詳見neuvo的 隱私政策 。我可以隨時撤回我的同意或退訂。