Job Description : Principal Accountabilities
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff.
managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-
Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
Support sales team with direct customer contact within Planned Demand and Quality