About Us :
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.
Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary :
As a technology leader of our power generation services business, the PS HA Fleet Support Engineer will lead all aspects of working with customers & internal teams to troubleshoot issues, perform investigations, implement corrective actions and develop risk mitigation strategies across the PS portfolio of Gas Turbine products
Essential Responsibilities :
Lead the response to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
Responsible for the configuration management of the HA units.
Work with ARES Engineering on the migration and management strategy of the HA Fleet and support in outage scoping & planning.
Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions
Document technical data generated by the assigned project consistent with engineering policies and procedures
Lead the support to the HA fleet in the region on areas such as Controls, Combustion Operability, prime packaging etc
Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
Travel to customer locations to 1) support customer technical review meetings and present recommendations to champion GE’s commitment to technical solution 2) support unplanned / forced outages to meet availability goals 3) provide commercial teams with technical support for sales and services proposal activities.
Plan and provide engineering technical oversight (Outage Excellence) to the Field Services Operations teams during planned outages to meet availability goals
Provide engineering leadership and technical guidance for all new unit installations in the region (Red Flag Review process) during the commissioning phase as well as post outages to meet safety, quality, and timeliness goals.
Partner with the Services Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions
Embrace and drive a culture of continuous quality improvement, working in a boundary-less fashion and fostering the early detection of quality issues and risks as well as promoting lean processes that drive fulfillment excellence.
Qualifications / Requirements :
Bachelor of Science in Engineering
At least 5 additional years of experience in an engineering capacity or likewise as a field engineer or other technical roles
Exposure and experience with HA Gas Turbine technology
Extensive experience with power plant design and upgrades, including system analysis and testing
Experience successfully communicating with senior executives, both verbally and in writing
Ability to understand, define and communicate interrelationships between component design and system performance
Desired Characteristics :
Strong oral and written communication skills together with strong interpersonal and leadership skills
Demonstrated ability to document, plan, market and manage programs that further the knowledge, understanding and capability of the business
Passionate and willing to learn
Management experience with Power Plant Operations & Maintenance
Ability to interface and influence all levels of the customer’s organization as well as other functions
Ability to understand and develop highly complex integrated solutions line or product strategies while still maintaining deep working understanding of what makes such solutions competitively strong from a technical perspective
Demonstrated ability in communicating and influencing at executive levels that have both technical and business expertise
Experience managing across professional level matrixed organizations to deliver results that delight internal and external customers
Ability to see around corners and understand how to anticipate industry technical and market landscape shifts and proactively attack opportunities.
Outstanding demonstrated results leading teams to sustainably deliver outstanding technical support to Power Services sales and growth.
Locations : Japan, Taiwan, Province of China, Thailand; Bunkyo-ku