職位簡介 你有能力解決客戶問題並讓客戶感受到完美的服務 你對事物處理非常感興趣 並有能力自己安裝 維護及故障排除自己的硬體和軟體問題 你有能力在不同的系統和應用程序中處理多項任務 分析和解決各種複雜的技術問題 以及能夠順利在系統裡執行任務 你有良好的口說和書面表達能力 以及能夠有效並良好地管理自己的工作時間 你的任務除了幫助解決技術問題之外 同時也可以提供客戶一個令人難以忘懷的客戶體驗 由於你需要在家裡獨立工作 你需要自律及有能力以遠端方式與同事及管理層共事 如果這些聽起來都是在描述你 你就可能是下一位在家辦公的 AppleCare 居家專業顧問 You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology.
You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong.
You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment.
You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer.
You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.
If this sounds like you, you could be the next AppleCare At Home Advisor. We’re committed to helping employees explore their potential.
職位描述 作為一名在家工作的 AppleCare 專業居家顧問 你將會支持我們多種熱門產品與服務 如 iPhone iPad Macbook 及 Mac 等 作為客戶聯繫 apple 的第一線聯絡窗口 你將成為 apple 的最佳代言人 提供優質的客戶服務 故障診斷與支持 我們將依賴你去傾聽客戶的需求 用你專業的技術 創造力及熱情去解決他們的問題 讓客戶感受到在這些優秀的產品背後有這樣一群同樣優秀的服務人員 這個職位將會提供你具有市場競爭力的薪資 同時你也可以購買公司的股票 享有休假及員工優惠價格購買產品 並擁有許多專業資源支持你不斷發展職涯 We expect everything from an Advisor that our customers do and we want apple to be a reflection of the world around us.
As an AppleCare Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs.
As our customers’ first point of contact, you’ll be the friendly voice of apple, providing world class customer service, troubleshooting, and technical support.
We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs and remind them that behind our great products are amazing people.
Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
We’ll train you to be the best.This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.
Successful completion of a pre-employment assessment and background check - Successful completion of initial training Minimum typing speed of 60 characters per minute Fluent in Mandarin Able to read & type in both Simplified Chinese & Traditional Chinese due to role supporting respective regions AT HOME REQUIREMENTS -
A quiet workspace with door which can stop noise & other people outside of workspace. - High-speed Internet service (100 Mbps downlink and 1Mbps uplink or better) from a reliable provider ADDITIONAL INFORMATION To learn more about opportunities at apple, visit