As a Service Engineer, you will be responsible to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.
Execute technical support and act as specialist in own area of expertise. In collaboration with the customer and ABB units / sales teams ensures customer needs are understood and business opportunities utilized for Service growth.
Your Tasks as a Service Engineer will include the following :
Service strategy : Provides technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-
site service in any Service category (installation and commissioning. Maintenance; repairs; engineering and consulting; advanced services.
Extensions, upgrades and retrofits; end of life services, replacements, etc.). Focuses on one ABB approach in delivering Service.
Consulting : Investigates customer needs through professional consulting. Provide technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products / solutions.
Innovation : Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
Customer approach : Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth.
Conducts specialist support and advisory service for Sales team. Ensures accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.
Projects : Coordinates and performs specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, and project supervision) including all commercials.
Documentation and reports : Prepares all required technical documents and reports for project contracts to be signed by the customer representative.
Reports work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed.
Operational excellence : Participates in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization / management.
Technical resources coordination : Provides technical specialist support and coordination for the Service team. Plans activities, coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs.
Supervises project teams and contractors at work site and monitors performance.
Health, safety and integrity : Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Ideally you will have Bachelor’s degree or diploma from an Electrical / Mechanical engineering field coupled with 3 plus years of experience in Motor and Generator service or maintenance with 2 years of project execution experience.
You should have recorded knowledge of service portfolio.
Strong customer focus and leadership capabilities.
Result-oriented, Thinking and acting systemically and good communication skills will make you an ideal match for this role.
Location : Taipei City, Taiwan, Taiwan Contract type : Regular / Permanent Business unit : Business Unit Motors & Generators Date posted : 2018-
03-12 Job function : Service and Maintenance Publication ID : TW64403320 E2
ABB (ABBN : SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally.
Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions.
ABB operates in more than 100 countries with about 136,000 employees