Direct Senior District Managers and District Managers in manpower planning to support regional service requirements. Ensure region establishes and maintains superior customer relationships.
Manage customer relationships for the region including product performance issues, customer requirements, and service related issues.
Responsible for the sale of equipment upgrades, service contracts, training and spare parts purchase for customers in their region.
Support GCO strategy for assigned customer. This includes participating in team calls, preparing and driving action item list and driving for overall success of overall Axcelis GCO strategy.
Supervise and develop talent of direct reports.
Manage business operations for region, including the development of regional service goals and objectives to achieve overall GCO goals and metrics.
Negotiate nonstandard warranty coverage with customer purchasing and management during equipment sales negotiations.
Establish budgetary requirements and manage reporting for all financial results for the region.
Approve expenditures of expense and capital moneys to meet the service objectives of the region.
Direct and assist assigned supervisors and managers in all phases of employee supervision and development.
Insure implementation of product performance reporting.
Generate written quotes and negotiate the sale of both hardware and software improvements.
Propose and implement systems to measure and quantify Field Service performance.
Provide direction to direct reports in the administrative functions in accordance with established policy, procedures and practices.
Time reporting, expense reporting, inventory usage and reordering and customer uptime reporting are examples of this function.
Ability to : Read, write, comprehend and speak English and local language sufficiently well to perform job functions.
Interface with multiple departments to ensure consistent and effective communication. Build relationships with customers / vendors / department contacts.
Apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products.
Recommend improvements to enhance equipment uptime. Maintain technical proficiency on semiconductor equipment.
Skilled at : Customer service; Microsoft Products and general computer skills.
Knowledge of : Customer Focus; Semiconductor Equipment / parts; Axcelis Specific policies (T&E)