IT Support Team Lead - APAC
Summit Partners, L.P
HsinChu, TW
7天前

Roles and Responsibilities :

  • Lead support team projects, delegate duties and tasks
  • Communicate on project progress, user trends, and team challenges effectively with management
  • Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
  • Escalate issues to Tier 3 as needed
  • Build, maintain and deploy end user system images on devices
  • Manage all work in service desk ticketing system
  • Provide remote support for US & International offices
  • Perform all work according to defined process while keeping pace with fast business growth
  • Assist in developing and documenting improvements to current processes
  • Conduct one on one and small group training to end users on supported technologies
  • Assist in the ordering, receiving, storage, deployment and retirement of PC assets
  • Work with third party vendors to augment the functions of Internal IT
  • Travel periodically to company locations
  • Job Qualifications

  • Great interpersonal & customer service skills, and a good team player
  • 4+ years related IT Support experience
  • Windows 7 troubleshooting
  • One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
  • Good analytical problem solving skills to isolate and resolve problems
  • Ability to delegate tasks and communicate instructions effectively
  • Experience working from a help desk management system
  • Able to lift and palletize heavy equipment. (PC's, monitors, and printers)
  • Strong verbal and written communication skills
  • Ability to work independently and in teams reaching high levels of productivity
  • Comfortable switching quickly between tasks
  • Demonstrates strong work ethic
  • Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution
  • Other Special Skills (Optional)

  • Office 365 experience
  • iPhone & Android OS config & troubleshooting
  • Windows 10 troubleshooting
  • Macintosh support
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