Technical Service Manager
F. Hoffmann-La Roche Ltd
Taipei Min Quan E Rd,Taipei City,Taiwan,

Main Tasks & Responsibilities :

  • Ensure Roche Diagnostic Ltd (Taiwan) is providing satisfactory customer and technical service standard.
  • Lead, motivate and develop the team
  • Develop and execute strategies covering effective management of operation process, service KPI and projects.
  • Management on Spare-parts CDI, MTRV, yearly PM Scheduling, Job Assignment, Staff Training, installation base, performance report and Customer Satisfaction
  • Achieve assigned target for Sales of Service Contracts.
  • Coordinates problem resolution with colleagues from other department for satisfactory service standard
  • Compiles problems statistics for analysis to determine trends affecting future design, production, service, maintenance processes, and recommends modifications to eliminate future problems.
  • Maintain compliance with company and regulatory requirements relating to complaint handling by working closely with operational teams to ensure effective communication is upheld with our customer through to resolution of their matters.
  • Ensure accurate records of all customer complaints by ensure good utilizing of company reporting tools.
  • Assists the management of distributors’ service standard
  • Roche is an equal opportunity employer.

    Customer Support, Customer Support >

    Technical & Application Support

  • Roche Diagnostics Ltd. Taiwan is currently looking for candidates who like to work in a dynamic, challenging environment that capitalizes on their strengths and abilities.
  • Roche is an equal opportunity employer.

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