Sr. Hardware Development Engineer (TPE)
Verifone
Taipei, Taiwan
29天前

Description

For over 35 years, we’ve been making history. Now, we’re creating the future.

Techs on the beach

On April 14, 1981, in Honolulu, Hawaii, William Bill Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks.

Bill's product was a kind of verification device using phone lines a verification phone.

But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper.

Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments.

And thus, the Verifone payment device was born.

Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions.

We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.

We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise.

Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact.

Let’s shape the future of commerce together.

Position Summary :

Will be working end-to-end, within hardware development teams all of the way to global end customers, enabling successful deployment, once the product is delivered.

Responsible for hardware design, as well as diagnosing, analyzing, troubleshooting and documenting systems failures for complex point of sale systems and peripherals for worldwide clients.

Establishes and maintains strong partnerships with customers and internal regional contacts, as well as, engineering, manufacturing and quality assurance teams to effectively ensure successful first-

out enablement and the timely resolution and implementation of Customer reported escalations. Must be able to work within and contribute to a hardware development team environment which requires an actual hardware design engineering background.

This position requires strong hardware development skills and the ability to successfully interface directly with customers.

The expectation is that the Sr. hardware development engineer would spend approximately 40% of their time embedded in the development team, and spend 60% of their time enabling customers during critical first-

out, integration and debug activities.

Essential Duties and Responsibilities :

  • Performs complex, high-impact hardware engineering design development and customer enabling tasks.
  • Work closely with the hardware design development teams and contribute technically as a team member.
  • Solves highly complex and broad reaching problems.
  • Follows documentation and training materials to diagnose and resolve customer issues.
  • Create / update documentation after resolution of issues.
  • Enters all call activity into online tracking database.
  • Diagnoses hardware and systems failures using established procedures or by creating new means of addressing customer technical issues.
  • Determines most cost effective repair / resolution to minimize customer downtime.
  • Develops and maintains positive customer relationships.
  • Coordinates with various functions within the company to ensure customer escalations are handled appropriately and in a timely manner.
  • Demonstrates technical leadership.
  • Mentoring and / or training of junior engineers.
  • Knowledge and Experience :

  • Must possess a minimum of a Bachelor of Science degree in Electrical Engineering, Computer Science and / or Engineering in a related field with 2 or more years of hardware support engineering experience and 5 or more years as a hardware design engineer.
  • Technical knowledge of Linux RTOS embedded Operating Systems, Networking protocols and firmware development experience.
  • Experience developing Hardware in agile environments utilizing Scrum.
  • Experience with 2G, 3g, Wi-fi and BT systems, a plus.
  • Understanding of various communication channels, including but not limited to RS232, USB, Ethernet, SPI, I2C, I2S, and SDIO.
  • Knowledge of embedded system design and hardware components such as : Signal Integrity design and validation, ARM based chipsets, Touch Screen display types, LCD / LED touchscreens, System Power design, Analog and audio components.
  • Experience with EE CAD tools for schematic design, simulation, and PCB layout review.
  • Experience with Oscilloscopes, Waveform Generators, Laboratory Power Supplies is required.
  • Ability to supervise, review, and influence the PCB designs
  • Experience with Jira / Confluence.
  • Experience co-developing with remote teams.
  • Ability to work with vendors on evaluation platforms for integration of new technologies.
  • Proven track record as a hardware design engineer on projects that were successfully released.
  • Expertise in all phases of systems analysis, the hardware development process and functional engineering principles.
  • Knowledge of the POS industry is a plus.
  • Strong analytical and problem solving skills.
  • Strong Technical leadership skills.
  • Language Proficiency English required. Spanish, German or Chinese is a plus!
  • Some international travel required.
  • Verifone is proud to be an Equal Opportunity Employer.

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