GCB - Country Risk Manager Taiwan
Citigroup Inc
Taipei, Taiwan


Job Background / Context :

In accordance with Ch 1 Section 2H of the Global Consumer Credit and Fraud Policies, the Country Risk Manager (CRM) of the Taiwan Consumer Business proactively manages the credit exposure of the Taiwan retail lending portfolios through each step of the credit process.

Proactive modifications to the target market, establishment and management of the risk appetite framework and statement, acquisition and portfolio management programs, underwriting standards and policies, collateral and verification criteria must be set (after approval from the appropriate credit authority) based on performance trends, collections / fraud feedback, customer experience requirements, changes in the operating environment, competitor landscape, etc.

The position reports directly to the Consumer Business Manager (CBM) of Taiwan and matrix to the Group Risk Director of Independent Risk, Asia Consumer.

The role is complex considering the product lines (secured, unsecured and margin lending products), high number of accounts, highly competitive and commoditized market that has also seen a slew of regulations that have dynamically changed the business environment.

Key Responsibilities :

  • Manage the credit quality and the performance of the retail lending portfolio which comprises of a wide range of products with reasonably sized portfolios.
  • Cards and Mortgages are long standing business with suitable scale.

  • Establish and manage the risk appetite framework and appetite of the portfolios. Working in partnership with the business units, define the target market, determine the business strategy and the set of performance and return metrics that comply with corporate standards and are appropriate to the local operating environment.
  • Design, implement and monitor the effectiveness of the credit policies and where warranted, adjust credit policies to ensure performance and return are in accordance with established risk appetite statement.
  • Ensure that the policies are in full compliance with global corporate policies, governing regulations and where required, document and obtain approval for exceptions.

  • Possess a comprehensive understanding of the local operating environment (e.g. market, competition, economy, political, legal, regulatory) and its impact on the portfolios.
  • Manage loan losses and reserves. Perform scenario planning to dimension potential risk to the franchise under adverse situation.
  • Design, implement and manage production systems capabilities in order to ensure that credit processes are executed in line with product program design and credit policies.
  • Implement and manage analytic infrastructure and tools including models, MIS capabilities so that portfolio qualities can be accurately evaluated and ascertained.
  • Provide oversight to the relevant operation units to ensure that credit processes and staffing are appropriate, effective, and executed in full compliance with policies, both local and corporate.
  • In times of downturn or crisis, devise policies and processes to provide appropriate relief to customers and reduce financial losses to the franchise.
  • Mange the local risk management team, recruit, develop and retain talent and bench.
  • Act as a senior resource to the Asia consumer risk management functional group and provide expertise and support to regional initiatives and / or ad hoc needs of other countries.
  • This includes acting as reviewers to FCR, independent ICAAP reviews, lead or participants to swat teams, regional project groups on topical basis etc.


    Required Risk / Business Skills and Experience

  • Senior Credit Officer (SCO) designation for 3-5 years with at least one role as Country Risk Manager.
  • Minimum 15 years' experience in consumer credit risk management covering wide range of products.
  • Experience in Credit Operations (Collections / underwriting) will be desirable.
  • Adequately numerate to assess quantitative strategies.
  • Management Capability

  • Able to make decisions on matters pertaining to aspects of risk other than credit, such as franchise, reputation risk and country risk.
  • Able to identify and influence key decision makers across various levels and functions within the organization; diffuse conflict and work toward agreement.
  • Able to work in a rapidly changing external environment and support business in a highly competitive and challenging market.
  • Ability to manage a team of risks professionals, ensuring back-ups and succession plans are in place.
  • Thinks strategically and acts decisively in high risk scenarios, appropriately assessing a situation based on available data, experience, intuition, and judgment.
  • Consistently reads difficult situations accurately and takes appropriate action to gain senior colleague / client commitment.
  • Effectiveness in working within a matrix organization is essential.
  • Leadership / Communication Skills :

  • Demonstrates managerial courage , strong ethics and integrity.
  • Excellent verbal & written English communication skills. Active listening skills.
  • Should be an articulate and effective communicator, with an energetic and approachable style.
  • Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating Risk issues, strength in sustaining independent views, and the ability to work effectively at the highest levels of the organization.
  • Able to roll up sleeves and work across levels in risk management and also with other operations and business teams.
  • Should be able to work as a strategic senior manager for the franchise showing ability to think beyond silos.
  • Excellent Presentation skills adept at presenting effectively to audiences of various sizes and adapting style as necessary.
  • Acts as a role model for managing people, coaching, and serving as a mentor.
  • Strategic Business Partnerships

  • Creates and sustains a network of strong partnerships with the business (relationship and product management), key risk functional partners and other important stakeholders.
  • Job Category

    Management Development Programs


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