Control Management and Reporting Department Head 作業控管暨清算處理部門主管 GCB Operations and Technology TCO
Citigroup Inc
Taipei, Taiwan


  • Supervise and manage the own unit with good production progress, including official letter handling, tax reporting both for local and US, parameter setup & maintenance and credit card / ATM settlement process.
  • Handle incidents, problems timely and provide solution for better control.
  • Change and explore best in class techniques to challenge status quo thus to fulfill Operation strategies
  • Track and oversight end to end processes to ensure for internal policy compliance
  • Manage and monitor the on-hand projects with good quality and ensure on-time delivery
  • Continue to improve the services delivery and well manage with limited resources.
  • Coordinate and ensure an efficient MCA / SA process is in place with all key controls are validated and comply with regulatory, region Gold Copy, RCCPM, OP&P
  • Support internal / external audit reviews, management assessments, and regulatory audit exam.
  • Qualifications

  • Must have at least 8 years of experience in banking industry
  • Must have strong operations and accounting background
  • MBA degree is preferable
  • Has proven leadership capacities with people management
  • Good language and communication skills on English
  • Good concept on risk and control regarding MCA / RCCPM / SA / information security / regulatory related processes
  • Good in coordination, communication, interpersonal and presentation skills for project handling
  • Can work independently & under pressure / tight timelines to meet deadlines and manage senior management’s expectation / requirements
  • Self-motivated and demonstrable high level of drive, energy and initiative
  • Strong Desktop / PC skills which include working knowledge of MS suite of applications, specifically Excel and PowerPoint.
  • Travel

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