[Vision AMO] Application Support Manager, TW/HK
Johnson & Johnson
Taipei, TW

Core Job Responsibilities :

  • Provide comprehensive, approved customer training on the JJV equipment portfolio, including Refractive suite, Tear Science Catalys and Phaco equipment.
  • Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-
  • sales clinical application customer discussions.

  • Provide application optimization of individual surgeon’s settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.
  • Must interact with Sales, Marketing and Field Service teams, serving as subject matter expert regarding application and equipment issues.
  • Provide 1st line application support for all equipment users in the assigned territory 24 / 7.
  • Attend annual clinical audit sessions to stay certified as ASM
  • Submit training records and clinical trip reports to Regional ASM on monthly basis
  • Assist in special projects and congresses in the assigned territory and / or other markets as requested by Management
  • Manage and submit expenses, product complaints and feedback, field reporting and daily activities
  • Minimum Skills Required :

  • Must possess understanding of the anatomy of the human eye, corneal topography, OCT, femtosecond laser, keratometry, abberometry and excimer & femtosecond laser theory including optics and refraction and how they pertain to LVC and cataract surgery.
  • Must understand the LVC procedure and its dynamics
  • Must possess ability to exercise independent judgement in developing techniques and methods for problem-solving. Must have a complete understanding of LVC and cataract surgery and be able to read and understand all aspects of operative planning, intra-
  • operative techniques, and post-operative results.

  • Must effectively communicate with internal and external customers to include : JJV Management, Field Service, Medical Affairs, MDs, ODs, Practice Managers, on both a technical as well as a business management level.
  • Presentation skill to an audience is a must.
  • Must be able to analyze complex customer interactions that involve application issues that directly impact safety and patient care.
  • Must be able to effectively communicate any issues to relevant team and the Customers.

  • Must be able to deliver technical presentation materials for internal and external customers
  • Medical / Clinic related, ophthalmologic is prefer.

    see above

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