Account Manager
Pentasia
Taiwan
6天前

We are recruiting an Account Manager for one of our customers who are building a regional office for Asia in Taipei, Taiwan.

They are a global provider of platform and B2B solutions to the gaming and sports betting markets.

The salary and package is negotiable depending on experience.

Key responsibilities :

  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
  • Address product related questions and technical challenges
  • Integrate customer internal applications and systems with company products, employing various methods, such as Server to Server, Pixel based API, and Batch
  • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
  • Monitor accounts to ensure usage of product and optimal performance
  • Frequently conduct and coordinate tactical operations reviews with client teams
  • Accurately replicate, identify, and document software defects with appropriate tracking system
  • Perform monthly business reviews and assist in product training as needed
  • Person requirement :

  • More than three years’ experience in a technical account management role is preferred
  • Ability to match client’s business requirements with product capabilities
  • Ability to make right decisions based on strong analytical reasoning skills
  • Excellent interpersonal skills that build positive relationships with other team members
  • Strong ability to organize work schedule and time to ensure deadlines are always
  • BS or MS in Computer Science Economics, Business Administration or any quantitative and analytical discipline
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