Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services.
Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance.
Acts as a resource for colleagues with less experience.
through in-depth understanding of customer technologies and critical gaps and work throughout the work cycle until the implementation of the solution
Technically leads difficult, complex application activities and team
Leads the execution teams ß-sites, evaluation and demos at customers site, through high involvement in the SOW and commitment schedule
Interfaces with the customer regarding technical requirements analysis and schedule
Define / approve Product application support plans for installation
Create & Lead new methodologies in order to optimized system performance for specific application
Analysis, Develop and Transfer new application capabilities in the system envelope from product division to customer application support team
Lead customer Technical review meetings
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information; works to build consensus
2 - 4 Years of Experience