Junior Analyst
Netcracker Technology
Taipei City, Taiwan
6天前

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-

critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-

scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem.

With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary (Roles & Responsibilities) :

The new role will act as first line support in TST day to day operation and assistant of service process.

The responsibilities of the new role is listed as below :

  • 1st line contact with client for daily operation issues
  • Accept daily operation issue from client’s issue management system
  • Analyze / solve most frequently issues via SOP
  • Escalate issues to other teams if not able to solve
  • Emergency issue management
  • Assist manage ITIL process (service design, service transition and service operation)
  • Monitor day to day operation reports
  • Perform unit test for new releases
  • Experience & Requirements :

  • Good communication and interpersonal skills are required (client facing)
  • Positive attitude in dealing with issues and clients
  • Local Taiwan staff and can speak and write Mandarin fluently and English moderately
  • Available to support client 24 hours / day and 7 days / week
  • Basic understanding of ITIL process
  • Basic understanding of Oracle SQL, and C or Perl programming language
  • Experience in the telecommunication domain is a PLUS
  • Experience in UNIX OS and shell programming is a PLUS
  • Experience in Telecom Billing Software : Geneva / RB would be a PLUS; knowledge of any CRM products / TAPs / Mediation would be a PLUS
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