Program Manager
Advanced Micro Devices, Inc
Taipei, TW

What you do at AMD changes everything

At AMD, we push the boundaries of what is possible. We believe in changing the world for the better by driving innovation in high-

performance computing, graphics, and visualization technologies building blocks for gaming, immersive platforms, and the data center.

Developing great technology takes more than talent : it takes amazing people who understand collaboration, respect, and who will go the extra mile to achieve unthinkable results.

It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.

If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

Customer Quality Engineering Program Manager

Job Description

We are looking for a senior level technical program manager with a strong background in computer products (ex : notebook, desktop, server ).

This individual will be responsible to lead customer quality improvement programs, working closely with multi-functional teams across Asia and North America.

Must be a team player with a commitment to meet deadlines and an aptitude to thrive in a fast-paced environment. A strong customer focus to drive regional OEM / Channel customer quality excursion / projects to closure.

The position is based in our Taipei office.

Job Responsibilities

  • Be direct customer (mainly OEM and Channel) interface for quality & engineering issue
  • Drive quality metrics and excursion responses to achieve customer satisfaction.
  • Align with cross-functional teams (ex : BU, Sales, Engineering, PLQ, FA, ODM CQE) on customer engagement, with emphasis on driving technical enablement / communications, platform technical support, and platform / ASIC level debug / issue resolution
  • Drive systematic quality improvement to reduce customer quality defects.
  • Manage OEM / Channel customer critical issues and escalations through 8D methodology and / or 5-WHYs analysis.
  • Skills / Experience Requirement

  • 10+ years in technology related field with at least 5 years in program management role
  • Proven records of success in the program management, with an ability to recognize business objectives, problem-analytical approaches, and good skill at working in global environment
  • Good communication, presentation and strong leadership skills; with ability to lead technical discussions in English and Chinese
  • Consolidate customer requirements and plans for customer deliverables in using next generation of AMD products
  • Good platform development or debug experiences in following area : motherboard hardware, BIOS, Driver, or computer system integration.
  • Lead cross functional teams to work customer communication for critical customer platform (hardware, software), quality, and / or operational issue observed at customer production line
  • Summarize customer program status and drive customer critical issues to closure to ensure customer program on track
  • Align with quality organization goals, identify and drive business / operation process improvement to increase customer satisfaction
  • Drive upstream team to ensure product quality for customer deliverables.
  • Education Requirement

  • Required Degree : BS or above in Engineering
  • Preferred Major : Electrical Engineering or Computer Engineering
  • Country : Taiwan State : Taiwan City : Taipei

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