Customer Service Representative
Corsair Memory
TPE
12天前

General Purpose :

  • Handles all customer inquiries in the best interest of the consumer and Corsair.
  • Position Summary, Responsibilities and Expectations :

  • Contribute to the development and maintenance of internal training documents and customer help center through the use of knowledge base articles.
  • Act as a first point of contact for consumer inquiries via phone, CRM, and Live Chat.
  • Effectively communicate and execute Corsair’s Limited Warranty Policy.
  • Manage daily backlog for consumer replacement and Web store orders.
  • RMA receipt discrepancy resolution for worldwide receiving HUBs.
  • Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.
  • Maintain professional internal and external relationships that meet Corsair’s core values
  • Aptitude and interest in constantly seeking ways to improve the customer experience
  • Essential Skills and Experience :

  • BA / BS preferred, or combination of education & work experience
  • Language skills : Fluent in English. Bilingual a plus.
  • Minimum 2 years experience in a multi contact (phone, email, CRM, live chat) Customer Service role
  • Exceptional written and verbal communication skills
  • Ability to multitask and close inquiries fast and efficiently
  • Proven ability to research and resolve problems
  • Ability to work under pressure and to deadlines
  • Possess the ability to work independently and as a team
  • Exhibit strong organizational skills
  • Ability to prioritize and demonstrate attention to detail and accuracy in order processing
  • Enthusiastic and dependable
  • Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skill set)
  • Ability to type at least 55 WPM.
  • Experience with Oracle, Sales force a BIG plus
  • Reporting to this position :
  • N / A
  • N / A
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